Is your Ayushman Card (PM-JAY Golden Card) not working when trying to avail cashless treatment? Don’t worry—this guide covers common Ayushman Card issues and their solutions so you can get medical care without hassle.
Common Ayushman Card Problems & Fixes
1. Ayushman Card Not Found in System
Issue: Hospital says your card is invalid or not in the PM-JAY database.
✅ Solution:
- Check your eligibility at Official Website.
- Ensure your Aadhaar is linked (required for verification).
- Visit a CSC center or Ayushman Mitra at the hospital for help.
2. Ayushman Card Not Generated After Applying
Issue: You applied but still haven’t received your e-card.
✅ Solution:
- Check application status at https://beneficiary.nha.gov.in/.
- If pending, contact 1800-111-565 or visit a Common Service Centre (CSC).
- Provide correct Aadhaar & mobile number for updates.
3. Hospital Denying Ayushman Card Treatment
Issue: Hospital refuses cashless treatment despite having a valid card.
✅ Solution:
- Verify if the hospital is empanelled under PM-JAY (check Ayushman Hospital List).
- Call Ayushman Bharat helpline (14555 or 1800-111-565) to report the issue.
- File a complaint on the PM-JAY Grievance Portal.
4. Ayushman Card Showing “Invalid” or “Expired”
Issue: Card is not being accepted, even if valid.
✅ Solution:
- The Ayushman Card does not expire, but data errors may occur.
- Visit https://pmjay.gov.in and re-verify your details.
- Contact 14555 for manual assistance.
5. Aadhaar Not Linked to Ayushman Card
Issue: Hospital asks for Aadhaar, but it’s not linked.
✅ Solution:
- Link Aadhaar via PM-JAY portal or CSC center.
- Carry Aadhaar + Ration Card as alternative ID.
📌 How to Prevent Ayushman Card Issues?
✔ Always check eligibility before hospital visits.
✔ Keep Aadhaar & mobile number updated in PM-JAY records.
✔ Download & print your Ayushman e-card from https://mera.pmjay.gov.in.
✔ Only visit empanelled hospitals (check Ayushman Hospital List).
❓ Frequently Asked Questions (FAQs)
Q1. Why is my Ayushman Card not showing in the system?
Possible reasons:
- Aadhaar not linked
- Name mismatch in records
- Hospital not empanelled
Fix: Verify details at PM-JAY Portal.
Q2. Can I get treatment if my Ayushman Card is not working?
Yes, but you may need to pay first and claim reimbursement later. Contact 14555 for help.
Q3. How long does it take to resolve Ayushman Card issues?
Most issues are fixed in 24-48 hours if you call 14555 or visit a CSC center.
Q4. What if the hospital refuses Ayushman Card treatment?
Report immediately via:
- Helpline: 14555 / 1800-111-565
- Online Complaint: PM-JAY Grievance Portal
Q5. Is Aadhaar mandatory for Ayushman Card treatment?
Yes, Aadhaar is required for verification. If not linked, carry ration card + voter ID.
🚑 Need Immediate Help?
📞 Call PM-JAY Helpline: 14555 or 1800-111-565
🌐 Official Website: https://pmjay.gov.in
🔗 Related Helpful Links:
- How to Apply Ayushman Card Online?
- Ayushman Bharat Hospital List (State-wise)
- Ayushman Card Eligibility Check
This guide covers all major Ayushman Card issues with step-by-step fixes. If your problem persists, Contact us and we’ll assist you!
